our working ethos

Building a relationship

The Colpitts team firmly believes that successful partnerships are the result of understanding the needs and working practices of everyone involved in the travel process.

Our relationship with your company begins at the front line, with your travellers. We are committed to meeting each individual traveller’s needs, from basic seating requirements and meal requests to the finer details, like sending copies of an itinerary confirmation to your finance personnel or any other travel-related request.

We’ll tailor our service to suit your specific needs

We understand the importance of creating a professional, yet friendly and approachable working partnership between your travel bookers and our reservations team. Our agents will spend time getting to know the likes and dislikes of your individual travel bookers. Our aim is to tailor our processes to meet your specific needs.

Using traveller profiles, we are able to store traveller information to ensure personal preferences are noted in every booking. You can be assured that all information contained in a client profile is secure under data protection laws and will never be shared with a third party for marketing purposes.

Working in partnership to make the process simple

We believe that relationships begin before we even start to arrange your travel. It would be our intention to get to know your travel bookers, spending time with them to establish and understand your requirements before the first reservation is made. We nurture these relationships through regular review meetings in order to promote free discussion and feedback. Colpitts values feedback from travellers and travel bookers on an ongoing basis to ensure we offer the best service possible.

Financial reporting to suit your working practices

In addition, our management team will spend time with your purchasing and finance personnel in order to ensure our management reports and general practices meet your organisational needs.

To summarise, Colpitts will find a balance and working practice that is mutually beneficial for the traveller, travel booker, purchasing team, finance team and your HR department.